faq

Yes, shipping is free to North America and we ship via FedEx every day.

Orders are usually picked, packed and dispatched with one or two days of order.

Shipping to the USA and Canada is by FedEx and usually takes 2 or 3 days to arrive. European shipping is by DPD and can take 3 – 10 days. R.O.W. by FedEx can take 10 – 15 days depending on the location.

Please ensure you wash all woolens by hand with a low temperature water. Dry gently by air only. Do not hang when storing woolen items, please fold.

We accept returns for 30 days, please read more here.

We can accept Credit Cards via Stripe. Yes, we have the highest standards of payment security and we use Stripe.

No, you will not be required to pay for shipping, duties or taxes for the USA, sometime Canadian customers are required to pay Taxes on Duties. Please refer to you government policies for more information.

We do not have our own stores but you can here on the website.

It is best to keep harsh chemicals away from your natural woolens. Perfume, deodorant as well as household cleaning chemicals should be kept away from any any natural fibers. Only use cold water and gentle washing detergent and wash by hand. When not wearing woolens, it’s best to fold, store it in a dry & cool place.