Shipping + Returns,
Shipping choices available during checkout;
Free Shipping is via Registered USPS/AN Post delivery approx. 14 – 21 Days / Transit Time.
FedEx Economy is available for $65 USD to USA & Canada, approx. 5/7 Days Delivery / Transit Time. (FedEx $65 USD)
– Canada and Europe flat fee is $30 USD for USPS/An Post. 14 – 21 Days / Transit Time.Â
– Australia and NZ flat fee is $60 USD for Australia Post/An Post. (FedEx $120 USD)
– UK flat fee is $30 USD for Royal Mail/An Post. (FedEx $45 USD)
UK & Rest of the world, Time may vary.
See shipping costs in cart checkout for other locations.
We ship 5 days a week, orders usual dispatch within 24 – 72 hrs of confirmation.
RETURNS INFORMATION,
In the event you are not entirely happy with your online purchase, Aran Sweaters Direct by Armoura Designs Ltd. offer a hassle free returning option. A refund can be obtained on items returned within 45 days of receipt or an exchange can be obtained within 45 days of receipt of purchases. Please note that there is a flat fee of $25 USD to process returns for wrong sizes, unwanted items etc… this is to cover our payment processing fee, packaging, time and restocking.
Should you wish to return items purchased online you can do so by:
Returns via Registered Post or Courier – Send your returned items to:
Returns Department,
Armoura Designs Ltd.
Pembroke Hall,
38 Fitzwilliam Square West,
Dublin 2D02
NX53
Ireland.
For full details on how to prepare your items for return when sending via Registered Post or Courier see below return guidelines.
Please make sure to mark all packages as “Made in Ireland, Return of Goods” so that it doesn’t get held up in customs where undue duties and taxes are then raised.
Refunds can only be made in the original tender of purchase. Online refunds will be processed to the original payment card or type minus the shipping fee, approx $35 US Dollars. If the original payment type is unavailable, we can offer you an exchange or a balance transfer. We are happy to refund your items provided they are returned to us tagged, unused with original packaging and are fit for resale and returned to us within 30 days of receipt of purchases. (minus shipping and handling charges). Aran Sweaters Direct by Armoura Designs Ltd is not responsible for lost returns.
An exchange or credit can be given provided items are returned to us tagged, unused, with original packaging and are fit for resale and returned to us within 45 days of receipt of purchases.
Returns and exchanges can be made on full or partial transactions. We adopt a no quibble policy to products with a manufacturing defect. For reasons of hygiene, unless faulty or not as described, we cannot offer an exchange or refund on Earrings due to standard hygiene issues.
This does not affect your statutory rights.
POSTAL INFORMATION
When returning your online purchase/s by courier, please follow these important Returns Guidelines in order to help us process your refund/exchange efficiently.
1. Ensure the goods are packed in their original packaging.
2. Include the following details with your return:
Customer Name; Order Number; Returning items Description; Reason for Return.
3. Your refund minus the shipping fee, approx $35 US Dollars will be issued once the return has been received by us. Please allow up to 30 days for your account to be credited. Where an item is faulty, damaged or incorrect, we will refund you the original delivery charge in addition to the returns delivery charge. Please retain proof of tracking. Aran Sweaters Direct by Armoura Designs Ltd. is not responsible for lost returns. Please note all breakages on receipt must be notified to Aran Sweaters Direct by Armoura Designs Ltd. within 24 hours of receipt. This can be done by phone or email.
The original delivery charge (approx $35 US dollars) will not be refunded if an item is unwanted, this does not apply during the cooling off period. The return delivery charge will not be refunded. The above policy does not apply for items purchased in-store and does not affect your statutory rights.
Please note all returns are your responsibility until they reach us. We recommend you use a postal service that insures you for the value of the goods you are returning.
CONTACT INFORMATION
If you have a query regarding returns, please contact our customer services team via the form on our contact page.
Shipping Destinations
Aran Sweaters Direct by Armoura Designs Ltd. is now shipping to over 120 countries around the world. You can see a current list when you add items to your cart to check out. If you would like further information on shipping to other countries, please contact us.
Processing Times
It usually takes less than 2 business days from the time your order is received by our warehouse for the order to be processed, packed, and ready for shipping. NOTE: “Overnight”, “2-Day” and “3-Day” packages are given priority status and are packed and shipped first. If you are in a hurry, or need guaranteed delivery dates, please select one of our expedited methods. These orders will get shipped out on the same day if they are ordered before 12:00 noon GMT and will ship the next business day guaranteed if they are placed after 12:00 noon MST.
Please note that if your billing address is different from your shipping address, there may be shipping delays if we determine that we need additional information from you to ensure that the order is not fraudulent.
Tracking Your Order
When your order ships from our warehouse, you will receive email with complete information on what was shipped and a valid tracking number. That number can be used to track your package in transit. If you have already placed an order and would like to track it, Please use your tracking number from your order confirmation to find your order via the FedEx website, www.FedEx.com
Back orders / Out of Stock Items
It is not the standard policy of Aran Sweaters Direct by Armoura Designs Ltd. to accept back orders for items. If, due to unforeseen events, an item that is ordered is found to be out of stock when the order is being pulled for shipment, the amount of the item ordered will be refunded back to the credit card used to purchase the order. If you need any assistance or have questions regarding an order, please contact us.
TAXES, CUSTOMS DUTIES AND VAT
Customs duties and taxes are paid for USA orders only and not Canadian orders.
Import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges are separate from Aran Sweaters Direct by Armoura Designs Ltd. charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.
Customs sticker
Aran Sweaters Direct by Armoura Designs Ltd. is required by law to declare an accurate monetary value on all non-Irish shipments.
We are unable to honor any requests to suppress the value of an order on the customs sticker.
VAT
A Value Added Tax (VAT) will be applied to orders shipped within the European Union. This is at the rate of 23%. The total VAT charges (if any) will be calculated for you before you place your order. No VAT will apply to orders outside of the European Union.
Please note: No money will be taken from your account until the items you ordered are ready to be shipped
SHIPPING CHARGES AND OPTIONS,
What shipping options are available?
Shipping options vary depending on the type and quantity of merchandise you choose to buy and your shipping address. Usually FedEx Priority or FedEx Economy are available, see below for pricing and delivery times.
DELIVERY TIMES & INFO
USA: Free Shipping via An Post Registered/USPS: 10 – 14 days, with all import duties included in price seen on website.
Canada: Free Shipping via An Post Registered/USPS: 10 – 14 days, import duties not included in price seen on website, you are liable for these.
FedEx: Economy: 4/5 Days, Additional $20.
(Delivery times depend on availability of items)Ireland:
An Post Registered/: Free
Great Britain (except Northern Ireland):An Post Registered: 4 days
European Union (except Great Britain):This service includes Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, Netherlands, Portugal, Spain and Sweden.
FedEx: 2 days depending on product availability.
An Post Registered: Usually takes 7 to 14 days depending on product availability.
Surface: May take up to 12 weeks depending on product availability.
Other European Destinations:
FedEx: 2 days depending on product availability. Additional $20.An Post Registered: Usually takes 7 to 14 days depending on product availability
Far East, Australia & New Zealand:
FedEx: Usually takes 7 to 14 days depending on product availability. Additional $80.
An Post Registered: Usually takes 14 – 21 days depending on product availability
Rest of the World: Additional $80.FedEx: Usually takes 7 to 14 days depending on product availability.
An Post Registered: Usually takes 14 – 21 days depending on product availability